Cancellation Policy

This Cancellation Policy forms an integral part of the Terms & Conditions and applies to all purchases made through Wholenight's website or associated sales channels.

1. Order Cancellation Window

1.1. You may request cancellation of your order within 24 hours of placing the order, provided the order has not been processed or shipped.

1.2. Cancellation requests made after the initial 24-hour window may still be considered only if the order has not yet been dispatched.

1.3. Once the order has been processed for shipment, cancellation may not be guaranteed.

2. Cancellation After Dispatch

2.1. If the order has already been shipped, cancellation can only be processed under the following conditions:

• You must inform us before delivery is attempted.
• The shipment must be successfully returned to us.

2.2. In such cases, a logistics and handling charge of INR 80 (to-and-fro shipping cost) will be deducted from the refund amount.

2.3. If the product has already been delivered, cancellation is not permitted due to the hygiene-sensitive nature of the product.

3. Non-Cancellable Orders

Orders cannot be cancelled in the following situations:

• After successful delivery.
• If the product packaging has been opened or tampered with.
• If the cancellation request is made beyond reasonable timelines after dispatch.

4. Cancellation Process

4.1. To request a cancellation, you must contact our support team with your order details.

WhatsApp Support: +91 XXXXX XXXXX

4.2. You are required to provide:

• Order ID.
• Registered Phone Number.
• Reason for Cancellation.

4.3. Cancellation requests will be reviewed and processed within a reasonable timeframe.

5. Refund on Cancellation

5.1. If cancellation is approved before shipment, a full refund will be issued.

5.2. If cancellation is approved after shipment but before delivery:

• Refund will be processed after deducting INR 80 towards logistics charges.

5.3. Refund timelines:

• Typically processed within 7–10 working days.
• Subject to payment gateway or bank processing timelines.

6. Company Rights

6.1. Wholenight reserves the right to:

• Cancel any order due to stock unavailability.
• Cancel orders due to pricing errors.
• Cancel orders where fraudulent activity is suspected.
• Refuse cancellation requests that do not comply with this Policy.

6.2. In case of cancellation initiated by the Company, a full refund will be provided without any deductions.

7. Important Notes

7.1. Due to the intimate and personal nature of the product, strict cancellation and return policies are followed.

7.2. Customers are advised to review their order carefully before confirming their purchase.