Privacy Policy

This Privacy Policy is an electronic record in accordance with the provisions of the Information Technology Act, 2000 and applicable rules thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1. Introduction

1.1. This Privacy Policy ("Policy") explains how Wholenight ("Company", "We", "Us", or "Our") collects, uses, processes, stores, and protects your personal information when you access our website, platform, or purchase our products.

1.2. This Policy forms an integral part of our Terms & Conditions. By accessing our platform or purchasing our products, you agree to the collection and use of your information in accordance with this Policy.

1.3. If you do not agree with this Policy, you are advised not to use our platform or services.

2. Scope of Policy

2.1. This Policy applies to all users who:

• Visit our website
• Purchase products
• Interact with customer support
• Engage with marketing or communication channels

2.2. This Policy does not apply to third-party websites or services linked on our platform.

3. Information We Collect

We collect different categories of information to provide and improve our services.

3.1 Personal Information

• Full Name
• Phone Number
• Email Address
• Shipping Address
• Billing Address

3.2 Transactional Information

• Order Details
• Payment Status
• Purchase History

Payment details such as card numbers are processed through secure third-party gateways and are not stored by us.

3.3 Technical & Usage Data

• IP Address
• Device Type
• Browser Type
• Operating System
• Website Usage Patterns

3.4 Communication Data

• Customer Support Queries
• Emails, Chats, or Call Records

4. How We Collect Information

4.1 Direct Interaction

• When you place an order
• When you contact customer support
• When you subscribe to communications

4.2 Automated Technologies

• Cookies
• Tracking Pixels
• Analytics Tools

4.3 Third-Party Sources

• Payment Gateways
• Logistics Partners
• Marketing Platforms

5. Purpose of Data Collection

5.1 Order Processing & Fulfillment

• Processing Purchases
• Delivering Products
• Managing Returns & Refunds

5.2 Customer Support

• Resolving Queries
• Providing Assistance

5.3 Communication

• Order Updates
• Transaction Notifications
• Promotional Offers (subject to consent)

5.4 Platform Improvement

• Analyzing User Behavior
• Enhancing Website Functionality

5.5 Legal & Compliance

• Compliance with Applicable Laws
• Fraud Prevention and Detection

6. Cookies & Tracking Technologies

6.1. We use cookies and similar technologies to:

• Improve User Experience
• Track Website Performance
• Personalize Content

6.2. You may disable cookies through your browser settings; however, this may affect functionality of the platform.

7. Data Sharing & Disclosure

7.1. We do not sell your personal data.

7.2. We may share your information with:

7.2.1 Service Providers

• Payment Gateways
• Delivery & Logistics Partners
• IT and Analytics Providers

7.2.2 Legal Authorities

• When Required Under Applicable Law
• To Comply with Legal Obligations or Court Orders

7.2.3 Business Transfers

In case of merger, acquisition, restructuring, or sale of assets.

7.3. All third-party partners are obligated to maintain confidentiality and data security.

8. Data Security

8.1. We implement reasonable security practices and procedures as required under the IT Act, 2000.

8.2. Security measures include:

• Secure Servers
• Encryption Protocols
• Restricted Access

8.3. No method of transmission over the internet is completely secure and we cannot guarantee absolute security.

9. Data Retention

9.1. We retain your information only as long as necessary for:

• Order Fulfillment
• Legal Compliance
• Business Purposes

9.2. Data may be retained longer if required under applicable laws.

10. User Rights

• Access Your Personal Data
• Request Correction of Inaccurate Data
• Request Deletion of Data (subject to legal obligations)
• Withdraw Consent for Marketing Communications

11. Marketing & Communication

11.1. By providing your contact details, you consent to receive:

• Promotional Messages
• Offers and Updates
• Product-Related Communications

11.2. You may opt out at any time through unsubscribe links or customer support.

12. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices, content, or policies.

13. Children's Privacy

Our products and platform are not intended for individuals below 18 years of age. We do not knowingly collect data from minors.

14. Limitation of Liability

• Unauthorized access due to user negligence
• Data breaches beyond reasonable control
• Third-party misuse of data

15. Policy Updates

We reserve the right to modify or update this Policy at any time. Changes become effective upon posting on the platform.

16. Governing Law

This Policy shall be governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in Agra, Uttar Pradesh.