Returns & Refund Policy

This Returns & Refund Policy forms an integral part of our Terms & Conditions and applies to all purchases made through Wholenight's website or associated sales channels.

1. General Principle

1.1. At Wholenight, we strive to ensure that all products delivered meet the highest standards of quality and hygiene.

1.2. Due to the intimate and personal nature of our products, returns and refunds are subject to the strict conditions outlined below.

2. Eligibility for Refunds

You may be eligible for a full refund or replacement only under the following circumstances:

2.1 Defective Product

• The product is received in a damaged or defective condition.

2.2 Transit Damage or Loss

• The product is damaged during shipping.
• The order is lost in transit.

2.3 Incorrect Product

• You receive a product different from what was ordered.

2.4 Expired Product

• The product delivered is past its expiry date.

3. Non-Refundable & Non-Returnable Cases

Refunds or returns will not be accepted in the following situations:

• Product has been opened, used, or tampered with.
• Request made due to change of mind.
• Personal dissatisfaction without any manufacturing defect.
• Failure to report the issue within the specified timeline.
• Minor packaging damage that does not affect product usability.

4. Return Conditions

4.1. To be eligible for a return:

• Product must be unused and unopened.
• Product must be in its original packaging.
• Proof of purchase (Order ID or Invoice) must be provided.

4.2. Requests must be raised within:

• 48 hours of delivery (recommended for faster resolution).
• Maximum 7 days from delivery, beyond which claims may not be accepted.

5. Optional Returns (Non-Defective Products)

5.1. In exceptional cases, Wholenight may allow returns of unopened and unused products even if they are not defective.

5.2. Such returns are subject to:

• Approval by Wholenight.
• A restocking fee of up to 20% of the order value.

5.3. Requests for such returns must be made within 7–10 days of delivery.

6. Refund Process

6.1. Once your request is approved, the refund will be initiated after verification of the reported issue.

6.2. Refund timelines:

• Typically processed within 7–10 working days for Credit/Debit Card or Net Banking payments.
• Subject to bank or payment gateway processing timelines.

6.3. Refunds will be processed using the original payment method unless otherwise mutually agreed.

7. How to Request a Return or Refund

7.1. To initiate a return or refund request, please provide:

• Order ID.
• Registered Phone Number.
• Reason for return or refund.
• Supporting images (if applicable).

📱 WhatsApp: +91 XXXXX XXXXX
📧 Email: supportteam@wholenight.in

7.2. Our support team will review your request and guide you through the next steps.

8. Inspection & Approval

8.1. All returned items are subject to inspection and verification.

8.2. Wholenight reserves the right to:

• Approve or reject refund requests.
• Request additional information, documentation, or proof before processing a claim.

9. Company Liability

9.1. Our liability is limited to:

• Replacement of the product.
• Refund of the purchase value.

9.2. We shall not be liable for:

• Improper use of the product.
• Customer negligence.
• Delayed reporting of issues.

10. Important Notes

10.1. Customers are advised to:

• Inspect packages at the time of delivery.
• Avoid accepting visibly damaged packages.

10.2. Acceptance of delivery confirms that the product was received in good condition unless reported otherwise within the prescribed timeline.