Shipping Policy

This Shipping Policy forms part of our Terms & Conditions and governs the shipping, delivery, and handling of orders placed with Wholenight ("Company", "We", "Us", or "Our").

1. Definitions

For the purpose of this Policy:

• Company refers to Wholenight.
• Goods refers to the products offered for sale (including Delay Spray).
• Order means a request placed by You to purchase Goods.
• Website / Platform refers to our website or any sales channel operated by us.
• You / Customer refers to the person placing the order.

2. Shipping Coverage

2.1. We currently ship across India and aim to service most serviceable pincodes.

2.2. In case your delivery location is not serviceable, our support team will contact you to:

• Modify the delivery address, or
• Cancel the order with a full refund.

3. Order Processing Time

3.1. Orders are processed within 1–2 business days after confirmation.

3.2. Orders placed:

• Before 12:00 PM – Typically processed on the same business day.
• After 12:00 PM – Processed on the next business day.

3.3. Processing may be delayed during:

• High order volumes.
• Public holidays.
• Unforeseen operational circumstances.

4. Shipping & Delivery Timelines

4.1. Once dispatched, estimated delivery timelines are:

• Metro Cities: 2–3 business days.
• Other Cities / States: 3–5 business days.
• Remote Locations (North-East, Jammu & Kashmir, etc.): 5–7 business days.

4.2. These timelines are indicative only and may vary due to:

• Courier partner delays.
• Weather conditions.
• Logistics or transportation issues.
• Government restrictions or regulatory requirements.

5. Shipping Charges

5.1. Applicable shipping charges will be displayed during checkout before payment.

5.2. General shipping structure:

• Prepaid Orders: Free or minimal shipping charges (where applicable).
• Cash on Delivery (COD): ₹75 additional charge.

5.3. The Company reserves the right to revise shipping charges at its sole discretion without prior notice.

6. Cash on Delivery (COD) Orders

6.1. COD orders may require verification through a phone call, SMS, or WhatsApp before dispatch.

6.2. If the customer is unavailable:

• Our team may attempt contact up to 2–3 times.
• Failure to verify may result in cancellation of the order.

6.3. COD orders are dispatched only after successful verification.

7. Discreet Packaging

7.1. All Wholenight orders are shipped in plain and discreet packaging to protect customer privacy.

7.2. No product details, branding, or sensitive information are displayed on the outer packaging.

8. Shipment Confirmation & Tracking

8.1. Once your order has been shipped, you will receive:

• A shipment confirmation message or email.
• A tracking number to monitor your shipment.

8.2. Tracking information generally becomes active within 24 hours after dispatch.

9. Delivery Attempts

9.1. Our courier partners typically attempt delivery up to 2–3 times.

9.2. If delivery fails due to:

• Incorrect or incomplete address.
• Customer unavailability.

The order may be:

• Returned to the origin.
• Cancelled.

Additional shipping charges may apply for re-dispatch of the order.

10. Delivery Issues

10.1. In case of:

• Damaged package.
• Missing items.
• Incorrect product delivered.

You must notify us within 48 hours of delivery.

10.2. Failure to report such issues within the specified timeframe may limit our ability to investigate and resolve the matter.

11. Delays & Force Majeure

11.1. Delivery delays may occur due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters.
• Strikes or labour disputes.
• Pandemic restrictions.
• Transportation or logistics disruptions.

11.2. Wholenight shall not be held liable for delays caused by such events.

12. Risk & Ownership

12.1. The risk of loss or damage to the product passes to you upon successful delivery of the order.

12.2. It is your responsibility to ensure the safe receipt of the package at the delivery address provided.